Microsoft to replace Office Phones with Skype for Business Upgrades: Skype, one of the very widely used platforms for video and voice communications is taking its pitch into the Business Enterprise. Microsoft is doing everything possible to implement Skype which would eventually replace the Phone. Microsoft has borrowed features found in sophisticated office phones for its cloud-based communications platform.
Ron Markezich, corporate vice president for Office 365 Marketing at Microsoft said, “This week, we’re releasing Auto Attendant and Call Queues, two new advanced calling features in Skype for Business Cloud PBX.” Microsoft has announced several new updates and enhancements which are likely to support complex call management environments. The announcement was made during the Enterprise Connect unified communications (UC) conference in Orlando, Fla. On March 27, 2017.
Microsoft to replace Office Phones with Skype
Skype for Business Online Call Analytics preview has been unveiled for the customers who are seeking more visibility into their calling activity. This appears as a new dashboard within the Office 365 administration console and offers users insights into problems that may affect users’ ability to conduct calls. Microsoft took a major step in challenging traditional business phone systems in 2015. It added the public switched telephone network (PSTN) calling support.
“Auto Attendant provides an automated system to answer and route inbound calls using dial pad inputs and speech recognition,” said Markezich. He continued, “Call Queues enable incoming calls to be routed to the next available live attendant in the order they are received.”
The partnering companies of Microsoft also announced their new features that will uplift Microsoft’s new effort. Polycom introduced RealConnect for Office 365, a cloud-based service that links an organization’s existing video conferencing gear with Skype for Business Online. Polycom is well known for its SoundStation conference room speakerphones.
Crestron, the Commercial audio, video, and conferencing specialist introduced its SR for Skype Rooms System. These are compatible with Crestron’s audio-video and control systems. This overall will enable audio calls, high-definition video conferencing, content sharing and quick-join meeting features for remote attendees which are a visible good call for Microsoft Skype.
IR Prognosis for United Communications Management (UC) is used to monitor the performance of the communications environments and troubleshoot issues. These issues may be responsible for affecting the call quality and the overall user experience. IR is used by businesses and contact centers. So IR also added its support for Microsoft Skype for Business Online to its Prognosis for UC product.
Kevin Ryder, chief marketing officer at IR said in a statement, “Ensuring end-to-end visibility across an entire UC ecosystem is critical, and by extending Prognosis capabilities into Skype for Business Online, our customers gain valuable insights to identify and remediate issues quickly regardless if they exist on-premises or in the cloud.”
An inconsistent Unified Communication experience will shatter the user adoption which will eventually set down an organization’s digital transformation efforts. Already Skype being the well-established provider of voice and video calls, now, the additional announcements from its partners have only set the bar high with Skype. Microsoft and its partners have worked into every visible aspect to enable a high-quality office calls possible. With the promises delivered, it doesn’t seem impossible to replace the traditional office phones.