In a major move aimed at enhancing customer trust and product reliability, Garmin India has launched a two-year warranty policy for select smartwatch models, along with a limited-time exchange program to address customer concerns around serviceability and warranty issues. These initiatives are effective from June 1, 2025, and cater to users who have purchased specific eligible devices within India.
With this initiative, Garmin continues to emphasize the importance of purchasing through authorized retail channels, ensuring better service coverage, and avoiding unforeseen warranty lapses that are common with unofficial or international purchases.
Two-Year Warranty Policy: What You Need to Know
Eligible Models for Extended Warranty
Garmin India’s two-year warranty policy applies to watches launched after January 2024. Here are the models that currently qualify:
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Forerunner 165 Series
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Fenix 8 Series
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Enduro 3
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Instinct 3 Series
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Other future watch releases officially launched in India
This warranty extension is exclusive to India-based purchases through authorized retailers and will not apply to models bought overseas or from unauthorized online platforms.
Why Garmin Introduced the Two-Year Warranty
Garmin aims to provide greater value and assurance to its Indian consumers. The extended warranty helps:
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Strengthen buyer confidence
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Encourage authorized purchases
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Ensure consistent after-sales service
Watches that fall outside this scope—especially those bought internationally—will still only carry the standard one-year warranty, and may even incur import duty and GST charges if serviced in India.
Limited-Time Exchange Program: Exclusive Offer Explained
Exchange Program Validity
The Garmin exchange program is active from June 1, 2025, to June 30, 2025, and is aimed at customers who may have inadvertently bought non-serviceable, refurbished, or discontinued models without being informed about their lack of warranty.
Exchange Program Benefits
Eligible customers can avail the following:
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50% discount on the Garmin Venu Sq 2
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25% discount on other eligible Garmin smartwatch models
Requirements for Exchange Eligibility
To qualify, customers must:
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Present a valid tax invoice from their purchase.
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Email Garmin India at [email protected].
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Await acknowledgment and processing instructions (usually within 15 days).
This initiative is part of Garmin’s efforts to rectify service issues and ensure that buyers of grey-market or unofficial products are not left without support.
The Importance of Buying from Authorized Channels
Garmin India stresses that customers must purchase only from authorized retail outlets or check availability on the Garmin India official website to ensure warranty coverage.
Unauthorized sellers, especially on third-party platforms, often fail to disclose whether the product is refurbished, discontinued, or lacks Indian service support, resulting in poor customer experiences.
Garmin hopes that this extended warranty and exchange program will discourage unofficial purchases and promote transparent buying practices.
How to Avail the Exchange Offer: Step-by-Step Guide
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Check if your device is eligible (refer to the Garmin India website or product invoice).
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Draft an email to: [email protected]
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Include the device model
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Attach your purchase invoice
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Mention the issue or service rejection reason
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Garmin’s customer care will respond within 15 days if the request qualifies.
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Follow the instructions provided to redeem your discount on the new eligible Garmin watch.
Garmin Reiterates Service Commitment
With this initiative, Garmin India aims to address growing concerns about after-sales support and create a trustworthy ecosystem for its customers. By offering robust warranty support and a redemption pathway for dissatisfied customers, the company continues to position itself as a premium, customer-centric wearable brand in India.
This is not just a product service update—it’s a clear reaffirmation of Garmin’s long-term investment in the Indian market.
Frequently Asked Questions:
Q1: Which Garmin devices are eligible for the two-year warranty in India?
A: Devices launched after January 2024, such as the Forerunner 165 Series, Fenix 8 Series, Enduro 3, and Instinct 3 Series, are eligible for the extended warranty.
Q2: Is the extended warranty applicable to Garmin watches bought outside India?
A: No, Garmin India only provides the extended warranty for watches purchased through authorized Indian retailers. Overseas purchases will have only one-year warranty support.
Q3: What discounts are available under Garmin’s exchange program?
A: Eligible customers can get a 50% discount on the Venu Sq 2 or a 25% discount on other Garmin smartwatches.
Q4: How can I check if my Garmin product is covered under the new policy?
A: Visit the Garmin India website or contact their support team with your purchase invoice and device details.
Q5: How do I apply for the Garmin exchange program?
A: Email [email protected] with your invoice and device details. If eligible, Garmin will respond within 15 days with further instructions.
