Things to Consider while selecting the Cloud Service Provider: The cloud will decrease the cost if we move the business operations like email and document storage towards it. It will observe everything like the workflow and removes the need for having the in-house IT personnel and hardware. The cloud is the very crucial part, and it will make the work of the remote employees easy to report their duty and to access the essential information. It will help us to collaborate the details online.
The significant advantage for the small companies is the capability for them to focus on the business which are at the hands. It will make the cloud-relied service handle some worrisome IT concerns like the security, backup, maintenance, and support.
Things to Consider while selecting the Cloud Service Provider
As the number of companies is providing the ever-increasing cloud computing solutions menu, the selection criteria become challenging. Here are the answers to the 10 questions that are asked by the screen potential providers to pick the appropriate one for the basic needs.
1. Which cloud services are you going to offer?
By knowing about the cloud computing needs we can get the type of service or services that we will get while choosing them.
Cloud Service Provider
Instead, there is some software-based cloud offering like Dropbox for online document, video and photo storage. For maintaining online accounting, the Intuit will provide the QuickBooks. We can use the Salesforce to implement the online Customer Relationship Management (CRM).
Several vendors provide us with the different cloud computing services like IT networking infrastructure if we need more than the primary data storage. This IT networking infrastructure will facilitate the on-demand access to the applications, virtual servers and software. It also contains the IBM SmartCloud Enterprise, GoGrid, and Amazon Web Services.
2. What about the pricing structure?
One internet and mobile data security provider said that we should pay for what we use.
Be careful about the enormous upfront costs. They are not the necessary norms for the reputable cloud vendors. The pricing scheme should be in the form of the pay as much as we can from the outset and our’s ability to add the services based on the requirement.
They will charge the fees hourly, monthly, annually and it relies on the vendor. The cloud computing services pricing varies from the low price of about $1 to $100 per month. It depends on the needs of the company’s.
3. How secure is your cloud?
When it comes to the company’s storing capability to store the data in the cloud, security plays the major role. Cloud service providers possess the different security measures, and they will update them constantly. Foreman says that we should be sure whether we are comfortable regarding the cloud provider’s approach towards the security.
Some of the security measures are the firewalls, multifactor user authentication, anti-virus detection and data encryption, and security audits which are routine. It is necessary to question who is near the cloud company has to access the data which is present in the cloud. We have to make sure whether the cloud provider did the employee background verification to remove the potential cybercriminals or the thieves.
Foreman said that the cloud service providers should answer all the questions regarding the government compliance legislation relating to the industry. For example, if the business is regarding the healthcare industry, we should be sure whether the cloud service providers are comfortable with the Health Insurance Portability and Accountability Act (HIPAA). It will deal with the data privacy & security.
4. Where your data centre is located and how safe is it?
The information like the location and the data centre security are as essential as the online security. Foreman says assume if you’re doing the business without a couple of servers then how can you protect the data centre from the natural disasters. How can you protect the sensitive data from the thieves?
Cloud Service Provider:
Here is the solution for it which can withstand the security threats. It is the Standards for the Attestation Engagements 16 (SSAE 16) certification. It will explain us about the company’s products, data which is compliant along with the security standards of the industry for accessing the customers and privacy. SSAE will give us the privacy, physical security, data redundancy and data centre.
5. What happens if you lose my data?
If unfortunately or accidentally cloud provider deletes the data which is precious then we should know how to come out of that problem. Make sure about the provisions in the Service Level Agreement (SLA) which will address our potential data losses.
So many questions will arise in our mind whether the provider will compensate our losses. Which kind of data redundancies will mitigate the data loss risks? It is essential to know whether the company has gone through the significant issues which cause the loss of the customer data.
6. What customer support services do you offer?
Bessmer says that the technical support is present in online or in a phone. We can avail it for 24 hours a day including the holidays.
We should inquire about some aspects of the average response and resolution time. You should know whether you have contacted the knowledgeable engineers or customer service while calling to the customer helpline.
7. Can the cloud scale up to meet my business requirements?
We should think about the additional storage capacity and other services which the cloud will provide for overtime before choosing the flexible cloud provider. Take the price also into the consideration. To increase the staff then add the additional users to the account.
8. What’s your downtime history?
When the users cannot access able to access the internet for a specific period, then the cloud provider is said to be in the downtime. Many people will say that it will never happen. Recently the excellent cloud providers experienced the downtime same as the Amazon faced during the outage which made Netflix to down.
Cloud Service Provider
Some cloud outages are costly and disruptive, and it is best to select the cloud service provider which has less cost. Vendors will post about their downtime history in online. If they did not provide, make sure to ask them about the track record.
9. How will I get set up?
After signing with the cloud provider, log in to the user dashboard and start configuring the account. Start adding the employees as the users. Some cloud vendors will have the doubts like how to install and set up the services. Amazon and Google will facilitate us with the online introductory guides.
10. How will I access my company’s cloud?
At any time and from anywhere we can access the business information through the web by merely signing the provider’s client login page. We can use any device like the laptop, tablet, smartphone to log in the cloud.