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Avto.ru launched a service for assessing the quality of customer service

The customer service index has already been integrated into more than 10,000 personal accounts of dealers throughout Russia

The Avto.ru team announced the launch of a new service on the platform, which is designed to help car dealers evaluate the quality of customer service. The new tool is called ICS (Customer Service Index). 

customer service
customer service

Avto.ru launched a service for assessing the quality of customer service

As the developers note, the service will allow dealers to evaluate the level of customer service based on several parameters: 

completeness and professionalism of consultation on technical characteristics and current condition of cars; 

comfort of communication with the dealership manager; 

service during the visit; 

willingness to recommend a dealer; 

organization and speed of work of employees;

valuation of the purchased car.  

This will help improve dealer customer service, making the market more welcoming for buyers. ICS has already been integrated into more than 10,000 personal accounts of dealers throughout Russia. Among them are Avtopol, Alarm-Motors, Automir, ASC, Maximum, Rolf, Saturn, TTS and others.

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Tags: automotive classifiedsautomotive marketplaceAvto.ruAvto.ru reviews.car auctionsCar buyingcar dealershipscar listingscar sales platformCar sellingnew carsonline car tradingRussian automotive industryRussian car marketplaceused carsvehicle marketplace

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