Finnair, the national carrier of Finland, continues its reign as the leading airline in Northern Europe. For an impressive 14th year in a row, Skytrax, the world’s largest airline passenger satisfaction survey organization, has awarded Finnair the title of “Best Airline in Northern Europe” in its 2024 World Airline Awards. This prestigious recognition, often referred to as the “Oscars” of the aviation industry, highlights Finnair’s commitment to providing exceptional customer experiences.
Beyond Regional Recognition: Global Top 25 and Additional Accolades
Finnair’s dominance extends beyond the boundaries of Northern Europe. In the 2024 World Airline Awards, the airline climbed a spot in the global rankings, securing a place among the top 25 airlines worldwide. This impressive achievement further solidifies Finnair’s position as a global leader in passenger satisfaction.
Adding to their list of accolades, Finnair was also recognized for its exceptional cabin crew and aircraft cleanliness. The airline secured the titles of “Best Cabin Crew in Northern Europe” and “Cleanest Airline in Europe,” demonstrating their dedication to passenger comfort and hygiene.
The Voice of the Passengers: Skytrax World Airline Awards
The Skytrax World Airline Awards are widely recognized as the benchmark for airline passenger satisfaction. Conducted annually, the survey gathers feedback from millions of travelers worldwide, meticulously evaluating their experiences across various touchpoints. From the ease of booking tickets and navigating online platforms to in-flight amenities and cabin crew attentiveness, the survey provides a comprehensive picture of passenger satisfaction within the airline industry.
Finnair’s Commitment to Customer Experience
Finnair’s consistent recognition by Skytrax is a testament to their unwavering dedication to customer experience. Ole Orvér, Finnair’s Chief Commercial Officer, expressed the company’s gratitude for the award, crediting the hard work and dedication of the Finnair team. He emphasized the company’s continued investment in creating a seamless customer journey, encompassing every aspect of the travel experience, from pre-flight interactions through digital channels and customer care to in-flight services and cabin design.
Continuous Improvement: Investments in Fleet and Customer Service
Finnair’s commitment to passenger satisfaction extends beyond words. The company actively invests in initiatives that enhance the travel experience. Recent examples include:
- Completion of a €200 million long-haul cabin renewal program, ensuring a modern and comfortable flying experience for long-distance passengers.
- Opening of a brand new, larger Finnair Lounge at Helsinki Airport within the Schengen area, offering passengers a more spacious and inviting environment to relax before their flights.
- Upcoming renewal of the cabins of its regional E190 aircraft, further extending the focus on comfort and aesthetics across their entire fleet.
- Continuing investments in operational reliability and enhanced digital services, streamlining the entire travel process for passengers.
Looking Ahead: A Commitment to Excellence
Finnair’s dominance in the “Best Airline in Northern Europe” category for 14 consecutive years is an impressive feat. The airline’s dedication to continuous improvement, coupled with a laser focus on passenger comfort and satisfaction, has cemented its position as a leader in the aviation industry. As Finnair continues to invest in its fleet, services, and digital infrastructure, passengers can expect an exceptional travel experience that transcends regional boundaries.
