Kempinski Hotels, a name synonymous with luxury hospitality, has once again solidified its position as a leader in employee engagement. For the remarkable third year in a row, the esteemed hotel group has been recognized with the prestigious Gallup Exceptional Workplace Award (GEWA) in 2024. This award shines a light on organizations that prioritize fostering a thriving work environment built upon employee engagement.
Unveiling the Gallup Exceptional Workplace Award (GEWA)
Established in 2007, the GEWA serves as a coveted recognition for companies that prioritize employee engagement as a cornerstone of their corporate culture. This prestigious award acknowledges organizations that have achieved exceptional results by placing employee well-being and satisfaction at the forefront of their business strategies.
Statistics from Gallup paint a stark picture: a mere 21% of employees globally report feeling engaged in their work. In stark contrast, GEWA winners consistently boast employee engagement levels exceeding a remarkable 70%. This significant disparity can be attributed to the core principle these winning organizations share – prioritizing both employees and customers, along with a steadfast commitment to their core values, in all decision-making processes.
Kempinski Hotels: A Culture Built on Employee Engagement
“Securing the GEWA award for the third consecutive time is a powerful testament to our unwavering commitment to fostering a culture centered entirely around employee experience and well-being,” declares Melissa Salibi, Chief Human Resources Officer at Kempinski Hotels and Member of the Management Board. She elaborates, “We have meticulously compiled a comprehensive application detailing our employee-centric strategy and the innovative practices we implement to bring it to life. Simply replicating our previous efforts wouldn’t suffice to secure this award, even with a focus on consistent and sustainable practices. The esteemed panel of judges, comprised of leading workplace scientists and experts, seeks to understand the advancements we’ve made beyond our prior accomplishments. They’re particularly interested in the novel people-centric initiatives we’ve implemented to contribute to the company’s soaring employee engagement levels.”
Ms. Salibi further emphasizes their vision for the future, “In 2024, we aim to propel our focus on employee engagement to unparalleled heights, striving to become a world-class leader within the Gallup Luxury Database. To achieve this, we’ll be implementing specially tailored training programs designed specifically for Kempinski Hotels. Additionally, we’ll be establishing a robust network of dedicated ‘Continuous Improvement Agents’ within our properties.”
The Significance of Employee Engagement in the Hospitality Industry
In the dynamic and demanding world of hospitality, employee engagement plays a pivotal role. A highly engaged workforce fosters exceptional guest experiences, translating into customer loyalty and ultimately, a thriving business. Here’s how employee engagement directly impacts the hospitality industry:
Enhanced Guest Service: Engaged employees are genuinely invested in providing exceptional service to guests. They go the extra mile to ensure a memorable and positive experience, fostering loyalty and positive word-of-mouth recommendations.
Reduced Turnover: Disengaged employees are more likely to seek employment elsewhere. Companies with high employee engagement experience significantly lower turnover rates, leading to a more stable and experienced workforce.
Improved Productivity: Engaged employees demonstrate greater focus, dedication, and a proactive approach to their work. This translates into increased productivity and efficiency within the organization.
Positive Work Environment: When employees feel valued, respected, and supported, it fosters a positive and collaborative work environment. This fosters a sense of community and camaraderie amongst colleagues.
Kempinski Hotels: A Beacon of Employee Engagement
Kempinski Hotels’ remarkable achievement of securing the GEWA award for three consecutive years stands as a powerful testament to its unwavering dedication to employee engagement. Their commitment to prioritizing employee well-being and fostering a thriving work environment sets them apart within the hospitality industry. By implementing innovative strategies and continuously seeking improvement, Kempinski Hotels has positioned itself as a true leader in employee engagement, paving the way for a future filled with success.
