Microsoft admits recent Windows 10 update may cause blue screens of death
This week Microsoft released another cumulative update, KB5000802, for the Windows 10 software platform. It turned out that installing this package in some cases leads to the appearance of blue screens of death (BSOD) when trying to print something on a printer. It has become known that Microsoft has recognized the existence of a problem, and the developers are currently busy studying it.
The issue is reported to be affecting many supported versions of the operating system, for which a cumulative update was released this week. We are talking about Windows 10 20H2 and Windows 10 (2004), for which the KB5000802 package was released, Windows 10 (1909), which received the KB5000808 update, as well as Windows 10 (1809) and Windows 10 (1803) with the KB5000822 and KB5000809 updates, respectively.
The updated Microsoft support document states that the March Cumulative Update for Windows 10 may cause critical system crashes, including the appearance of BSODs. Microsoft did not specify which manufacturers’ printers might experience malfunctions, but judging by user reports, the problem affects devices from different vendors. This may indicate that the latest update has a compatibility issue with some print drivers. According to reports, Microsoft is still investigating the issue, and more details on this issue will be posted at a later date.
Until the developers release a fix for this error, users will need to remove the corresponding package and temporarily block its reinstallation to resolve the issue. This can be done using the appropriate section of the “Control Panel” or using the command line.
