The plaintiffs were PS5 owner Lark Turner and several others. The exact number of participants in the lawsuit has not been specified. The document claims that stick drift compromises the performance of key functions of the gamepad, forcing characters to move without the participation of the owner of the console. The lawsuit also describes a bad experience with the Dual Sense repair: one of the buyers turned to Sony to restore the gamepad to work, but the experts could not fix it.

It is also claimed that Sony was aware of the problem with the gamepads because fans and test participants reported it. Also, affected customers had to wait a long time for gamepads to be repaired due to service issues.

Lawyers also cited a similar problem faced by Nintendo Switch owners in several countries. This forced Nintendo President Shuntaro Furukawa to apologize to the console fans. The manufacturer also stopped taking money for the repair of gamepads and began to return funds to those who paid for the service. Despite this, the European Commission for Consumer Protection (BEUC) has called on the European Commission to investigate the Nintendo Switch controllers’ situation.

The lawyers intend to bring the company to court to eliminate the defect in the devices and the payment of compensation to the victims.

Stick drift isn’t the only problem with Dual Sense gamepads. At the end of December, users began to complain en masse about the problem with adaptive triggers. For some, they became less responsive, and for some, they stopped working altogether.