Last updated on December 8th, 2022 at 02:34 pm
Fresh firmware for OnePlus 8 and 8 Pro erases all user data from smartphone
OnePlus smartphones sold globally are powered by the Android-based Oxygen OS. Two weeks ago, the company released the third public beta of Oxygen OS 11. Now, some users have begun to receive a stable version of the firmware, which, when installed, erases absolutely all data from a smartphone.
According to OnePlus forum posts, some Oxygen OS 11 beta 3 users have received a notification that a stable version of new software is available. After installing it, smartphone owners found that all their data disappeared without a trace. This has been known for a while, but OnePlus has only officially reacted now. The company strongly discourages users from upgrading to the stable Oxygen OS 11 and reports that information about the problem has been passed on to the software development team, which is now trying to solve it.
Apparently, some users accidentally got access to the update to the unfinished stable version of Oxygen OS 11 due to the failure. OnePlus warns that whatever OTA update users of the 8 and 8 Pro models receive, it is worth installing only the one that is marked as public beta. version. In addition, before any update, you should take care of creating a backup copy of the data stored in the smartphone’s memory.
