Owners of Hyundai and Kia have difficulty maintaining and repairing their cars.


Due to ‘bizarre logistics’

Hyundai and Kia cars in Russia are becoming increasingly difficult to service, as reported by Business FM with reference to industry participants.

Pavel Yudin, general director of the Korean spare parts store Avtospets, said that containers with spare parts arrive in Russia regularly. But if the part is not in stock, then “due to bizarre logistics, you will have to wait a couple of months.” At the moment there is a slight shortage of spare parts, mainly spark plugs, due to the seasonal factor.

All the consumables seem to be there, but it turns out that no matter how much you stock up on seasonal items, there still won’t be enough of them. With parallel imports, everything turns out to be a little more expensive – spare parts are 15% more expensive. There is a slight problem with orders, because they send what they have. If you choose exactly the right spare part, it may turn out that it will arrive only in two or three months. According to the non-original, everything seems to be simpler, but some positions are such that it would be better not to put them in the non-original.

Auto expert Maxim Rakitin said that warranty obligations for the maintenance and repair of “Korean” cars were in fact given to the “good will” of dealers.

Owners of Hyundai and Kia have difficulty maintaining and repairing their cars.

Hyundai and Kia
Hyundai and Kia

“They serve because of their ability to purchase and deliver spare parts, because they have a conscience and everything else. Many people refuse to service their vehicles under warranty. Now, in fact, this is not a manufacturer’s guarantee, it is a dealer’s guarantee, that is, if the dealer is ready to provide you with warranty repairs, honor and praise and a bust in the hero’s homeland. If not, then, unfortunately, there is nowhere to turn, because distributors work formally. They just sit, probably receive a large salary, but do not make any movements. Now, if the car is under warranty, then fixing it is your personal problem,” explained Maxim Rakitin.

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Igor Morzharetto, partner of the analytical agency Avtostat, added: “Now they are selling off the remainder. The balances are quite large – the other thing is that dealers are putting some crazy, bad prices on these last cars, and in some ways it’s stagnant. Because cars were often purchased at the dollar rate, which was 100, now the dollar rate is different. I don’t know people today who are willing to pay the 4 million they demand for a Kia Seltos, a very good small crossover.”

Earlier it was reported that a shortage of original spare parts for Hyundai and Kia is expected in Russia.