This week, CD Projekt RED publicly apologized for releasing a substandard version of Cyberpunk 2077 on Xbox One and PlayStation 4. However, the developer offered disgruntled buyers to return the game and request a refund from the Microsoft Store, PlayStation Store, and retail stores. So many gamers have done it.

But in the end, not all users managed to return Cyberpunk 2077. The least fortunate gamers on the PlayStation 4 were many faced with Sony Interactive Entertainment’s strict return policy. According to these rules, if you’ve downloaded the game to your console, you are no longer eligible for a refund. There is an exception for content that is faulty, but Cyberpunk 2077, despite technical flaws, does not meet these requirements. What to do in this situation is completely incomprehensible, and Sony Interactive Entertainment ignores all clarifying questions from journalists.

The apology CD Projekt RED has been specified e-mail address [email protected], according to which those who are unable to return the money, may directly seek assistance from the publisher. But suddenly it turned out that there are no special return rules for Cyberpunk 2077 on Microsoft and Sony Interactive Entertainment platforms, and the publisher is not in a position to provide any specific help. As a result, people who contacted the developer received a lengthy automatic message in response:

It doesn’t say anything specific. CD Projekt RED simply redirects to the Xbox support page if you have a digital copy of Cyberpunk 2077 for Xbox consoles. And for PlayStation players, the studio wrote: “If you have a digital copy on PlayStation, please wait while we contact you. “

Notably, the refund assistance email will only be open until Monday, December 21st.